Privacy policy | Mastery Telematics

01. Legal framework and commitment

Mastery SARL is committed to complying with Moroccan legislation on the protection of personal data, in particular Law No. 09-08, under the supervision of the CNDP (National Commission for the Control of Personal Data Protection).

By using our services, you acknowledge that you have read this policy. If you do not agree with it, please do not use the website or the services.

02. Data collected

Depending on how you use our services, we may collect the following categories of data:

Identification data: last name, first name, email, phone number, professional information (where applicable).
Data sent through the website forms (contact, demo, quote, pricing): name, company, email, phone number, city, sector, fleet size, current equipment and the content of your message.
Technical data: IP address, browser, operating system, technical logs, connection information.
Data related to GPS / IoT services (where applicable): location data, trip events and sensor data (mileage, fuel, temperature…), in accordance with the service contract.

We only collect the data needed for the purposes described below.

03. Purposes of processing

Your data may be used to:

Provide, administer and secure our services (account creation, authentication, access to features).
Answer your contact, demo and quote requests.
Provide customer support and handle your requests.
Improve the user experience and the quality of the service (technical analysis, performance, reliability).
Send service notifications (technical, security, maintenance).
Send marketing communications only if you have consented or where the law allows it.
Comply with our legal obligations and respond to the competent authorities when a request is legally founded.

04. Legal basis for processing

Depending on the case, processing is based on:

Your consent (for example, when you submit a form, or for marketing communications).
The performance of a contract (subscription, GPS and telematics services, support).
Compliance with legal obligations.
Our legitimate interest (security, fraud prevention, technical improvement).

05. Cookies

The website may use cookies and similar technologies. Some cookies are strictly necessary for it to work (session, security, access to protected areas). Others are used to measure the website's audience and to protect it against bots.

You can manage cookies in your browser settings. Refusing some cookies may limit certain features.

06. Data sharing

Mastery SARL does not sell, rent or trade your personal data. We may only share data:

With trusted technical providers bound by strict confidentiality obligations: website hosting and security (Cloudflare), sending form emails (SendGrid), bot protection (Google reCAPTCHA), audience measurement (Google), maintenance.
With the competent authorities when required by law or under a valid legal request.

Aggregated, statistical (non-identifying) data may be used for analysis and improvement purposes.

07. Security

We implement appropriate security measures to protect data against unauthorised access, alteration, disclosure or destruction (access control, organisational measures, server security, etc.).

08. Retention period

Data is kept for as long as necessary to provide the services, then archived or deleted in accordance with legal obligations and evidentiary needs, within the authorised limits.

09. Your rights (Law 09-08)

Under Moroccan law, you have in particular the right of access, the right of rectification and the right to object, under the conditions provided by law.

To exercise your rights, write to us at [email protected].

10. Transfers and hosting

Your data is hosted on secure infrastructure. Some providers (website security, email delivery, bot protection, audience measurement) may process data outside Morocco. In the event of a transfer outside Morocco, Mastery SARL ensures that the necessary safeguards are in place, in accordance with the applicable legal framework.

11. Changes to this policy

Mastery SARL may update this policy at any time. Any update will be published on this page. We invite you to check it regularly.

12. Contact

For any question about this policy, your data or the use of our services: [email protected], or through our contact form.

Privacy policy.